How do I get in touch?
At HWM, we aim to always meet and exceed our clients’ expectations and honour all of our commitments. As our client, we believe you have the right to a fair, swift and courteous service at all times.
If you are not completely satisfied with an aspect of our service, we have a complaints procedure in place to make sure the matter is dealt with promptly, effectively and in a positive manner.
There are several ways you can contact HWM to make a complaint:
You can submit your complaint by filling out the online form below, or by sending an email to [email protected].
What happens next?
We will acknowledge your complaint by email within five working days of receipt.
We will investigate the matter and do our best to send a final response to you within eight weeks of receipt of your complaint.
In more complex cases, if we are unable to provide you with a final response within this time we will send you an update, explaining the delay and providing an estimated final response time.
